This Policy is general and informational. Actual rights and timelines depend on the operating entity, regulator, banking rails, your contract, and applicable law.
1. Purpose and Scope
This Refund and Cancellation Policy (“Policy”) explains how refunds, reversals, or cancellations may apply in connection with services or payments related to Nexi Group’s ecosystem. It is intended to be read together with product-specific terms from the operating company that provides the relevant service (for example, a lender, platform, or technology provider).
**This informational Site:** If your interaction is limited to browsing this corporate website without purchasing a fee-based service directly from this Site, **paid transactions through this Site** are **currently not applicable**, and cancellation of such purchases is **currently not applicable** — **may be updated in future** if paid features are introduced.
2. Financial Products (Lending, Credit, Payments)
Loans, credit facilities, disbursements, fees, penalties, EMI schedules, foreclosure, refunds of processing fees (if any), and cooling-off arrangements (where legally required) are governed exclusively by:
- The loan / credit facility agreement;
- Applicable regulatory master directions, NBFC guidelines, fair practices code where relevant, and disclosures issued by the authorised entity;
- The operating company’s grievance-redress policy and escalation matrix.
Refunds vs reversals
In regulated finance contexts, amounts may be “reversed,” “adjusted,” “settled,” or offset against dues rather than described as consumer “refunds” in the informal sense. The applicable entity will communicate outcomes in accordance with regulation and internal policy.
Nothing on this Policy overrides mandatory consumer or borrower protections imposed by regulators in **[Jurisdiction]** or elsewhere.
3. SaaS / Technology / Subscription Services
If an affiliate provides subscription software, dashboards, APIs, hosting, implementation, or consultancy with recurring fees:
- Cancellation rights, renewal, notice periods, refunds for unused periods (if any), and service credits will be stated in the order form, SLA, statement of work, or master services agreement;
- Where no paid subscription is marketed on this Site, **subscription refund rules relevant to Site purchases** remain **currently not applicable** and **may be updated in future**.
4. Professional or Advisory Fees
Separate engagement letters typically govern invoices, milestones, withholdings, withhold taxes, cancellations, scope changes, and dispute resolution for advisory or consulting services. Refer to executed agreements with **[Company Legal Name]** or the relevant entity.
5. Cooling-Off Periods
Where local law mandates a statutory cooling-off or right of withdrawal for a particular product, that statute and the authorised entity’s disclosures control. If no cooling-off regime applies by law or contract, **informal discretionary cooling-off solely from this Website policy** may be **currently not applicable**, **may be updated in future**, or may be expressly stated in live product disclosures.
6. Duplicate or Erroneous Payments
If you believe a duplicate debit, unauthorised charge, or processing error occurred, contact the authorised entity immediately using its official grievance channels. Institutions may initiate reversals via banking rails subject to timelines and approval rules of payment processors and regulators.
Retain transaction references, timestamps, IDs, screenshots (where appropriate), bank statements to assist investigation.
7. Taxes and Charges
Refundable amounts may be credited net of withholding taxes or statutory deductions where legally required or as specified in contractual terms. Taxes (GST/VAT/other) handling follows applicable law.
8. Non-Refund cases (Illustrative)
The following are illustrative examples where refunds commonly do **not** apply (subject to statute and contrary contract terms): fees for services fully rendered; onboarding or diligence costs expressly identified as non-refundable; regulatory filings already submitted; disbursements credited to borrower accounts per binding agreements; breaches of terms attributable to the customer.
Examples are illustrative only and do not waive mandatory rights.
9. How to Request Assistance
Route requests to:
- The official helpline/email published by the operating company that serviced your transaction;
- [Grievance Officer / Nodal Officer] contact per product disclosure;
- [Contact Email] for general escalation only when you lack the product-specific coordinates — we may redirect your request to the correct entity.
10. Policy Changes
We may update this Policy periodically. Revised versions will indicate a new effective or “Last updated” date where shown on this site. Existing contracts continue to prevail for transactions agreed before amendments except where statute requires otherwise.